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How can I track my order?
When your order has been dispatched, we'll send you an email with the tracking number and a link to the website where you can track it.
Is Flingzoe packaging discreet?
We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside.
Which courier services do you use?
We work with a variety of trusted delivery partners and you will be notified which courier will deliver your parcel once you have placed your order and it has been dispatched.
What is your Returns and Refunds policy?
At Flingzoe, we're not happy unless you are, which is why we offer a 30 day free returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.
What if I'm out when my order arrives?
If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps.
If your parcel is sent to a local collection point, then that will be held for 7 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
What if my order doesn't arrive when I expect it to?
You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us
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