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FREQUENTLY ASKED QUESTIONS
When your order has been dispatched, we'll send you an email with the tracking number and a link to the website where you can track it.
We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside.
We work with a variety of trusted delivery partners and you will be notified which courier will deliver your parcel once you have placed your order and it has been dispatched.
At Flingzoe, we're not happy unless you are, which is why we offer a 30 day free returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.
If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps.
If your parcel is sent to a local collection point, then that will be held for 7 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us
Do you have questions about how we can help you?
Send us an email and we’ll get in touch shortly.
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